Technical Support Executive-Non Voice

MIN QUAL.

10th / 12th Pass

COURSE MODULE

10

DURATION

400 Hours

Course Overview :​

Technical Support Executive-Non Voice

The Technical Support Executive (Non-Voice) Course is created to give learners the technical skill and problem-solving ability needed in providing support by email, chat, and ticketing systems. This course targets troubleshooting IT problems, software support, and skills in customer services, which best suits anyone desiring to serve in the IT and customer service industry.

✅Skills Covered: IT troubleshooting, software & hardware support, customer handling
✅Industry Demand: IT Helpdesk, Software Support, E-Commerce Support, Remote IT Services
✅Certification: Industry-recognized certificate upon course completion

Computer Training Center
Computer Training Center
ALLOCATION OF TOTAL HOURS FOR EACH CHAPTER
Chapter
Chapter Name
Allocated Hours (Theory)
Allocated Hours (Lab)
01.
Introduction to Technical Support
20
20
02.
Computer Hardware & Peripherals
15
25
03.
Operating Systems (Windows, macOS, Linux)
25
15
04.
Networking Basics & Internet Troubleshooting
20
20
05.
Software & Application Support
25
15
06.
Email, Chat & Ticketing System Handling
20
20
07.
Cybersecurity & Data Protection
20
20
08.
Customer Handling & Soft Skills
15
25
09.
Advanced Troubleshooting Techniques
20
15
10.
Industry Projects & Certification
20
25
Total Hours
200
200
Computer Training Center
Technical Support Executive - Non-Voice

Career Opportunities:

A Technical Support Executive – Non-Voice can also reach up to a post like that of a Senior Technical Support Engineer or System Administrator. All the above industries are open for these positions as well. Great growth opportunities coupled with diversification into technical domain options exist in this career path.

✔ IT & Software Companies
✔ E-commerce & Retail
✔ Banking & Financial Services
✔ Healthcare & Telemedicine
✔ BPO & Customer Support Centers

 Course Fees : 24,999/-